Vertu Land Rover Exeter

Vertu Land Rover Exeter were friendly, helpful and made sure I was happy with everything.

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I'd recommend Vertu Land Rover Exeter to anyone because of the - Outstanding Customer Service

I wanted to take the opportunity to share my experience with Vertu Land Rover Exeter and, in particular, to recognise Jonathan Redfern, Karl Blackburn and Harrison Tapp for the exceptional service I received.

My experience began with Jonathan Redfern, who looked after me from day one when I purchased my original grey Range Rover Evoque. I cannot speak highly enough of him.

From my very first conversations with Jonathan through to the day I travelled to Exeter to collect the vehicle, his customer service was outstanding. He was professional, attentive, personable and genuinely made me feel like a valued customer. The collection itself was made to feel incredibly special, and it was very clear that Jonathan takes enormous pride in the experience he provides his customers.

Following collection, there were subsequently some observations with the original vehicle which meant that, ultimately, a change of vehicle was the right solution. I don’t want those circumstances to overshadow what was otherwise an excellent experience, because what impressed me most was how the team responded.

This is where Karl Blackburn, General Manager, became involved. Karl listened, understood my concerns and worked with me to find a solution that I was completely comfortable with. There was no defensiveness or unnecessary complication; the focus was simply on getting the right outcome for me as the customer. I genuinely appreciated his approach and the way the situation was handled.

The result is my beautiful black Range Rover Evoque, which I am absolutely delighted with. What could potentially have left me feeling disappointed instead became an example of how excellent customer service should work when circumstances don’t quite go according to plan.

I would also like to recognise Harrison Tapp, who supported both transactions and helped ensure the financial and administrative side of changing vehicles was handled smoothly. His support throughout both purchases was very much appreciated.

However, I particularly want to return to Jonathan, because he was the person who began this whole journey with me. His warmth, communication, attention to detail and genuine enthusiasm made an enormous impression on me. Even when circumstances changed after my first purchase, the standard of service he had provided from the outset never changed how highly I regarded him.

Between Jonathan, Karl and Harrison, I felt listened to, looked after and, most importantly, valued as a customer.

I am now extremely happy with my new Evoque, and the way the team handled the entire experience has actually strengthened my opinion of Vertu Land Rover Exeter.

Jonathan, in particular, is an absolute credit to the dealership. Karl and Harrison were equally instrumental in bringing everything to such a positive conclusion.

A huge thank you to all three of you. This is what genuine five-star customer service looks like, and I would have absolutely no hesitation in recommending Vertu Land Rover Exeter.

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The staff at Vertu Land Rover Exeter were good because Henry was great

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I'd recommend Vertu Land Rover Exeter because the customer service and the willingness to help and get the process done smoothly. Garry and Pete did a great job

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Vertu Land Rover Exeter were great because they listened to my needs and communicated brilliantly

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I'd recommend Vertu Land Rover Exeter because of the excellent service I received from Stuart Hopkins

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